FAQs

Click the questions below to find out more...

Is Musical Con accessible for wheelchair users?

The ExCeL London and MUSICAL CON are fully accessible for wheelchair users.

All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

There are 40 toilets for disabled visitors located throughout the building.

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to the venue’s security concierge for assistance. You can contact the venue at info@excel.london for more details on this service.
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There are 124 accessible parking spaces in the Orange Car Park (recommended car park for MUSICAL CON). Spaces are available to blue badge holders only and badges must be displayed at all times. Accessible parking is charged at the normal rate of £15 per day (pay and display).

ExCeL welcomes all guide and assistance dogs.

For more information please see: https://www.excel.london/visitor/venue-guide/accessibility

Is there an age limit?

There is no age limit but under 14's must be accompanied by an adult. MUSICAL CON is a family friendly show, though the live performances are noisy and may contain flashing lights, so might not be suitable for very small children. Under 5’s do not require an entry ticket.

How do I get tickets for my companion?

Complimentary Essential Companion tickets are available with any ticket type to select when you purchase your ticket. We operate a flexible eligibility criteria.

Are there flashing lights at Musical Con?

Please be aware that during some performances and in some areas of the hall theatrical haze and flashing/strobe lighting effects will be used.

What is your covid policy?

If you do feel unwell and test positive, please consider not attending. We also strongly recommend that attendees continue to wear face coverings, particularly in busy areas, however we understand and respect this is a personal choice. You can view the venue safety policy here.

Should the Government guidelines deem that it is unsafe to run an event, we will transfer your ticket to a future event. If you are unable to make this date we will offer a refund (excluding the transaction fee and SEE Refund Protection cost, where purchased).

Can I get a group booking discount?

We offer special discounts for bookings of 15+ people. Please call See Tickets on 0844 412 4650 or groups@seetickets.com for more info.

There is Coach parking available on site. Spaces are offered on a first come first served basis. For more information visit: https://www.excel.london/visitor/faqs/parking

What is your security policy?

The venue and the organisers reserve the right to refuse admission and conduct security searches on entry.

How do I volunteer for Musical Con?

Volunteering applications for Musical Con 2023 are now open, please use this form.

How do I let you know a great idea I have had for the convention?

Got a great idea? Musical Con is for you, so why not join the conversation, leave your suggestions on our social channels, or contact us.

When will the full programming schedule be announced?

A full programming schedule will be announced prior to the event, usually a few weeks before. Features that need booking in advance will be released via email to VIP & Priority ticket holders first and then to general Weekend and Day ticket holders.

If I can't make it can I get a refund?

Once purchased, tickets cannot be transferred, exchanged, refunded or returned.

What is your code of conduct?

Musical Con is a safe space for all members of the musical theatre community. We want fans to be free, be fabulous and most importantly be themselves. Musical Con will not tolerate any discrimination, bullying or harassment of any kind. We ask all attendees to be respectful of each other and consider other attendees when doing cosplay, taking photos, queuing and interacting with special guests.

Can you guarantee all special guests will attend?

All guest appearances are subject to their professional availability at the time. Special guests also choose which activities they wish to participate in.

What is your property and personal injury policy?

To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

How do I request a press pass?

If you would like to apply for a press pass please contact us.

Is there a food and drink offering?

There will be food and drink offerings in the Musical Con hall. For a wider selection please see the venue listing here.

Which hotels are close to the venue?

Please see an extensive list of local hotels here.

My child is under 14. a. dattend a workshop?

Do I have to buy a ticket to attend with them? Are they allowed to attend the workshop without supervision? Children under the age of 14 can attend a workshop unsupervised however we must ask that their chaperone or guardian escorts them to and from the workshop spaces.

How many people can queue or wait in line for a stage door photo experiences?

Ticket holders for the Stage Door experiences can be accompanied whilst waiting in the queue by ONE additional friend, guest, guardian or companion. They will not be permitted to participate in the experience with you but can accompany you in the queue.

How much will Stage Door experiences cost?

Stage door experiences will cost:
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Photograph Stage Door Experience - Available from £35
Autograph Stage Door Experience: - Available from £25

Can my friends and family wait in line whilst I’m waiting for Stage Door Photo or Autograph Experience?

Yes. You are permitted ONE guest with you who can accompany you in the queue whilst waiting for you experience to begin. They will not be permitted however to participate in the experience with you.

How many autographs am I allowed at the Stage Door Autograph Experience?

Each tickets permits you to x2 autographs. You must bring your own items to be signed by the artist along with you when you attend your session. If you would like more items signed then you must purchase another ticket to cover the amount of items you wish to be signed by our artist. You are not permitted to buy more than 2.

Can I take selfies at the Stage Door Photo or Autograph Experience?

Selfies are not permitted during any of the Stage Door Experiences.

How many people does 1 ticket permit to a Stage Door Photo or Autograph Experience?

1 ticket allows 1 guest into the experience. If you wish to attend with a friend then they also need to purchase a ticket to the experience.

What time should I arrive for my Stage Door Photo or Autograph Experience?

Please arrive on time to your experience start time. If you arrive too early you will be asked to return at your allocated time. Please note that if you arrive late you will miss your experience as the stars will only be available at their allotted time slots.

Is there a cloakroom?

Yes there is a cloakroom on the ground floor of the Excel. You can use this to store your belongings for the day or if you need to store your cosplay during a workshop.

What’s included in the Stage Door Photo Experience?

1x Meet & Greet, 1x Professional Photograph (Print & Digital), 1x Autographed Musical Con Photo Wallet

What’s included in the Stage Door Autograph Experience?

1x Meet & Greet, 2x Autograph & 1x Official Musical Con Poster

Do I have to bring the items I want signed at my Stage Door Autograph Experience with me?

Yes. You are responsible for bringing the 2 items you wish to be signed with you to your experience. You do however receive a free Musical Con poster with your experience so you may want to include this at one of the items you get signed.

CanIChangeTheDateofMyDayTicket?

Yes, competition contestants that have made it through to the final can apply to change the date of attendance here:

http://www.seetickets.com/customerservice

I haven’t bought any additional premium activities, what will I be able to do at the event?

At Musical Con there is so much to see and do for musical theatre enthusiasts including over 140 hours programming that features cast reunions, special performances and show spotlights on our main stage. Talks, demonstrations and panels at our Back stage Theatre! A marketplace and plenty of photo opportunities. As is typical for conventions workshops, masterclasses and stage door photo and autograph experiences are not included as part of your ticket.

Will there be anywhere to sit within the convention?

Our Main Stage is standing room only with the golden circle area reserved for VIP tickets holders for prime main stage viewing. There is reserved seating for those with access requirements. Please see our Accessibility page for more details.

Seats will be found at the Back Stage Theatre where the talks, panels and demos are located.

If you need a little break or a place to refuel you will find seating within our catering area, and you can leave the hall at anytime and re-enter.

What time does the convention open?

Queuing to the convention will begin at 8am on Saturday 22nd and attendees will be let in in the following order from 10am:
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Accessibility
VIP’s
Priority
General