West End Musical Productions (a trading name of Neighbourhood Events Ltd) (‘we’) is committed to protecting the personal information you provide or we collect when you purchase tickets to our events, subscribe to our online content, buy any of our or products, or use any of our websites and applications (our ‘services’).
We collect and use different information depending on the way(s) in which you interact with us.
This policy may be updated from time to time to keep up with legal and/or business developments, so you should check it each time you submit information to any of our services. The date of the most recent changes to each section of the policy will appear at the top of the relevant section.
Musical Con is a trademark of West End Musical Productions.
West End Musical Productions is the trading name of Neighbourhood Events Limited.
Neighbourhood Events Limited is a company registered in England & Wales with the company registration number 11307256.
Our address is 5 Old Saw Mill Lane, Great Hampden, England, HP16 9FA.
When you purchase tickets to our events, subscribe to our online content, sign up to our services (such as our website forums or regular newsletters), enter competitions, order products, or use our websites and mobile apps we may collect personal information about you. Different services may require different types of information.
If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent, you are not allowed to give us your information.
Here is some more specific detail about the information we collect:
As well as collecting information directly, we may receive personal information about you from third parties (such as our business partners) where you have provided your permission to them to share your information, or they are otherwise legally permitted or required to disclose your personal information to us. We may also collect information gathered from publicly available sources and social media platforms.
We may also compile and share aggregated data, such as statistical or demographic data. This gathers together your personal information and that of others in an aggregated, anonymised way. It does not directly or indirectly reveal your identity.
If you fail to provide the personal information we have requested where we are required to collect this by law, or to perform our contract with you, we may be unable to perform the contract we have or are trying to enter into with you. However, we will notify you if this is the case.
We are committed to protecting your personal information, and we have appropriate procedures and security features in place to keep it secure and prevent unauthorised access.
Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk.
The information that we collect from you may be transferred to, stored at, or accessed from a destination outside the UK where it is necessary to fulfil an order, process payment details or provide you with other services. Where this is the case, we will always ensure that appropriate protection is in place to protect your personal information.
We may use your information for a number of purposes, depending on how and where we receive it. We will always do so in one or more of the lawful ways set out here:
Sometimes we will use your information for specific purposes we have carefully considered, taking into account any potential impact on you and your rights, where it will help us to enhance the services we provide and benefit our customers. This may include:
We will set out why we would like to use your data, and ask for your permission to do this. For example, we will do this where:
To perform our contract with you
In some circumstances we will need to use your information to help us provide you with the product or service you have ordered. For example, we will do this:
We are entitled to process your personal information where we are under a legal or regulatory obligation to do so.
Generally, we will only use your information within the West End Musical Productions group of companies to provide you with the service or product you have requested, or to provide you with information about other products or services where we have your permission or a legitimate interest in doing so.
Similarly, our services may contain links to websites or apps that are owned and operated by other organisations, and which have their own privacy policies that govern their collection and use of your personal information. Your use of such websites is therefore at your own risk.
Where we pass personal information to a third party acting on our behalf, in addition to the measures set out above we also require them to treat this information with at least the same protection we do. We only permit them to process your personal data for specified purposes, and in accordance with our instructions. We do not share more information with them than is necessary for the relevant purpose.
Alternatively we will anonymise your information, so that we (or anyone else) can no longer tell that the data relates to you, at which point your information will cease to be considered personal information.
You have the following rights in relation to the personal data we hold about you:
When you make a request, we may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer. If this is the case, we will keep you updated.
Tel: +44(0)203 432 3656
Address: West End Musical Productions Data Controller, 5 Old Saw Mill Lane, Great Hampden, HP16 9FA, United Kingdom.
It would be very helpful for us if you could include your full name, username (if applicable), your postcode and details of the service you are using when contacting us.